PRODUCT DETAILS
​ISBN: 978-1-9384064-9-2
8 x 5.25 | Softcover | 126 pages
Published March 11, 2016
www.therulesbooks.com

Feedback Rules!
52 Ways to Listen to Your Stakeholders

Doug Madenberg and Brian Numainville
It’s critical to get feedback from the stakeholders of your business—customers, employees, members, business partners, and more. Whether you are conducting a telephone survey, doing in-depth customer interviews, or taking the pulse of your employees, you’ll learn how to prepare questions, run the program, and use the information wisely.
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Read one rule a week—or all 52 at once! Feedback Rules! is your guide to listening to your stakeholders.

www.therulesbooks.com
"​Great tips and helpful ideas for retailers that want to listen more attentively to their customers and employees."
Peter Larkin, President and CEO, National Grocers Association

"A fresh and entertaining reminder of the importance of making feedback ​an essential part of any corporate culture."
Mark J. Censoprano, Chief Marketing Officer, Aspen Dental Management

"Invaluable to any organization."

James G. Conroy, President and CEO, Boot Barn