PRODUCT DETAILS ISBN: 978-1-9384063-9-3 8 x 5.25 | Softcover | 104 pages Published August 25, 2014 www.therulesbooks.com
Customer Service Rules! 52 Ways to Create a Customer-Centric Business
“The customer is not always right, but he or she is always your customer.”
That’s customer service expert Don Gallegos’s mantra. His 52 rules will help you create a company that is focused on giving the best customer service ever. Gallegos’s long experience as president of 70-store supermarket chain King Soopers is the basis for the rules: welcoming customer complaints, empowering employees to handle customers’ problems, learning from the best customer service companies, and much more.
Read one rule a week—or all 52 at once! Don Gallegos’s Customer Service Rules! is your guide to building a business centered on your customers.