PRODUCT DETAILS
​ISBN: 978-1-9384063-9-3
8 x 5.25 | Softcover | 104 pages
Published August 25, 2014
www.therulesbooks.com

Customer Service Rules!
52 Ways to Create a Customer-Centric Business

Don Gallegos
“The customer is not always right, but he or she is always your customer.”

That’s customer service expert Don Gallegos’s mantra. His 52 rules will help you create a company that is focused on giving the best customer service ever. Gallegos’s long experience as president of 70-store supermarket chain King Soopers is the basis for the rules: welcoming customer complaints, empowering employees to handle customers’ problems, learning from the best customer service companies, and much more.

​Read one rule a week—or all 52 at once! Don Gallegos’s Customer Service Rules! is your guide to building a business centered on your customers.

www.therulesbooks.com
"​Chock full of great customer service ideas."
Stew Leonard, Sr., Founder, Stew Leonard's Supermarkets

"Sure to change the way you view your commitment to your customer."
Tim Bellanti, SVP, Associated Wholesale Grocers Inc.

"Great stories about creating loyal customers and satisfied employees."

Sen. Feargal Quinn (Ireland), Founder and Former CEO, Superquinn