PRODUCT DETAILS ISBN-13: 978-0-9826644-6-9 9 x 6 | Softcover | 160 pages Published December 15, 2011 |
The Customer Experience Revolution
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"I adore this book. It's chock full of very useful advice about how to communicate successfully for business people AND anyone! It should be required reading for every Fortune 500 CEO."
Tim Schellhardt, Senior Vice President, Edelman Public Relations and former Bureau Chief, Wall Street Journal